Morts & More – Shipping Policy
At Morts & More, we are dedicated to delivering an exceptional shopping experience, including prompt and reliable shipping for all our valued customers. Please review our comprehensive shipping policy outlined below to understand our shipping practices, delivery times, and related details.
1. Shipping Methods:
We offer a range of shipping methods to cater to different preferences and needs:
1.1 Standard Shipping:
– Standard shipping is available for all orders and is typically delivered within 4 to 7 business days, depending on the destination.
– Shipping fees for standard delivery may vary based on the order value and location.
1.2 Express Shipping:
– For customers who require faster delivery, we offer express shipping. Express orders are generally delivered within 2 to 3 business days.
– Express shipping costs will be calculated at checkout based on the order’s weight, size, and destination.
2. Processing Time:
2.1 Made-to-Order Handmade Shoes:
– For our made-to-order handmade shoes, please allow 4 to 6 weeks for production before the item is shipped.
– After production, standard or express shipping times will apply based on the selected shipping method.
2.2 Standard E-Commerce Products:
– Standard e-commerce products are typically processed and shipped within 1 to 2 business days from the order confirmation date.
3. Tracking Information:
– Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your package and estimate its arrival.
4. International Shipping:
– We offer international shipping to various countries. Please note that customs duties, taxes, and fees associated with international shipments may apply and are the responsibility of the recipient.
5. Delivery Issues:
5.1 Address Accuracy:
– It’s important to provide accurate and complete shipping information at checkout. We cannot be held responsible for delays or misdelivery caused by incorrect address details.
5.2 Delivery Delays:
– While we strive to meet our delivery estimates, external factors such as weather conditions, customs delays, and unforeseen circumstances might impact delivery times. We appreciate your understanding in such cases.
6. Order Tracking:
– To track your order see tracking number supplied with shipping confirmation email to access real-time tracking information.
7. Shipping Fees:
– Shipping fees are calculated based on factors such as order value, weight, size, and destination. The applicable shipping fees will be displayed during the checkout process.
8. Contact Information:
– If you have any questions or concerns about shipping, please contact our customer support team at [email protected]. We’re here to assist you and ensure your shipping experience is smooth and satisfying.
Please note that this shipping policy is subject to change without notice. We recommend reviewing the policy before placing an order to stay informed about our shipping practices. Thank you for choosing Morts & More for your shopping needs, and we look forward to serving you with excellence.