1. These Terms apply to the use of goods and services and by placing an order for Products you agree to be bound by the Terms set out below. If you do not agree to be bound by these terms and conditions please do not use or place an order. Before you place an order with us, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by email at, or call us on 020 3397 3983. Our lines are open 8 hours a day, 5 days a week. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.




  1. Personal Information” means the details provided by you on registration/ placing an order;
  2. Product” means a product displayed for sale;
  • We/us” means Morts and More of 86-90 Paul Street, London, EC2A 4NE;
  1. You” means the costumer and or user of our goods and service


  2. By placing an order, you warrant that you are:
  3. legally capable of entering into binding contracts;
  • at least 18 years old;


  1. After placing an order, you will receive an email from Morts and More acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Morts and More to buy a Product. All orders are subject to acceptance by Morts and More, and we will confirm such acceptance to you by sending you an email that confirms the Product has been dispatched (the “Dispatch Confirmation”). The contract between Morts and More (“Contract”) will only be formed when we send you the Dispatch Confirmation.
  2. Shirt orders without the addition of a suit require full payment.
  3. Deposits are non-refundable.
  • Orders will take 6-8 weeks to complete once the order has been confirmed.
  • All quotes are valid for 30 days.
  1. Once a deposit has been received it will be assumed that the style sheet details are correct unless stated otherwise.
  2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. Please note, for any PayPal orders, payment is processed immediately after your order is placed.
  3. Non-acceptance of an order may be a result of one of the following:
  • – The Product you ordered is unavailable from stock.
  • – Our inability to obtain authorisation for your payment.
  • – The identification of a pricing or Product description error.
    • – You not meeting the eligibility to order criteria set out in these terms.

If you do require any information regarding orders you have placed with Morts and More please call us on 020 3397 3983 or write to us at the following address:




  1. If you have contracted as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
  2. To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.




  1. We will take all reasonable care to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information is entered onto the system. We will confirm the price of a Product in the Dispatch Confirmation.
  2. Every care has been taken to ensure that the description and specifications of the Products are correct. However while the colour reproduction is a close representation, a slight variation in the actual Products may occur.




  1. The price of any Products will be as quoted, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due.
  2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.


Pricing and VAT outside of the UK

  • Morts and More has a policy of charging all customers the same throughout the world, so that the price paid in Pounds sterling is the same in any other currency (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.
  1. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach of any such laws by you.





  1. Following receipt of your order and payment in full Morts and More aim to deliver within 3 working days, stock permitting. Please add an extra 4 working days if you require customisation. For monogramming and customisation details please see our Website.
  2. For stock purposes, each item requested constitutes an individual order. We will always attempt to consolidate multiple orders in one shipment. Due to stock and packaging requirements, Products may be shipped over several days and in more than one package.




  1. Products purchased via Morts and More can be returned to us for a full refund or exchange within 30 days of the date of dispatch.
  2. When returning a Product that you purchased:
  • you cancel the Contract between us within the 6 month period above and by providing proof of purchase (receipt, confirmation email or order number) we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
  1. For any other reason (for instance, because have notified us in accordance with clause 17.4 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you returning the item to us.
  2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  3. Products purchased that have been altered or customised by us in any way (including sleeve shortening on shirts, addition of pockets on shirts, trouser alterations, jacket alterations, monogramming and shortening of shirt tails) are non-returnable.
  • You are responsible for the cost of postage and packaging





  1. Morts and More paper gift vouchers can be exchanged for Morts and More goods trading in the relevant currency denomination, and can also be used to purchase Products online at
  2. Gift vouchers may not be exchanged for cash.
  • If the Products purchased online total less than the value of the gift voucher, any balance will remain as credit against your gift voucher and you can redeem it against subsequent orders be left as a credit for you with,
  1. 11.4 Gift vouchers may not be used to discharge indebtedness on any account issued by Morts and More
  2. When redeeming gift vouchers online in or in person , you will be required to give the serial number of the voucher.
  3. If you have to return Products you have purchased online using gift voucher/s, you will be reissued with replacement gift vouchers.. This does not affect your statutory rights.


  2. 12.1 Multi-buy offers only apply to those products to which the multi-buy offer applies and are clearly displayed as such.
  3. Multi-buy offers are not valid when used in conjunction with any other promotions.
  • The multi-buy offers do not include gift wrapping, postage or customisation, which are charged in addition to the price of the Products.
  1. If any Products which form part of a multi-buy offer are returned to us for a refund, you will be refunded the full price of that item less the total discount given in the offer. If any Products which form part of a multi-buy offer are returned for exchange with an item not included in the same multi-buy offer, you will be charged the difference between the discounted price and the full price item.
  2. 12.6 Please note the multi-buy offers can only be applied up to three times per order.




  1. Money-off vouchers and voucher codes are not exchangeable for cash and can only be used once per transaction. Money-off vouchers and voucher codes cannot be used to purchase gift vouchers.
  2. Money-off vouchers and voucher codes cannot be used in conjunction with any other voucher or voucher code.
  • Discounts and promotional discount codes offered by the Website are valid only for use as part of a purchase made via the Website, unless otherwise stated. We are sorry but electronic (email) vouchers cannot be redeemed in our stores.
  1. If you return to us for a refund a Product which has been purchased with a money-off voucher, we will refund to you the full price of that item less the value of the voucher used.
  2. Money-off vouchers and promotional discount codes cannot be used towards alterations and delivery charges.
  3. Paypal as a method of payment is not accepted if the customer is using a money off voucher, a groupon or living social voucher or a gift voucher.


  2. We also operate prize draws from time to time which are governed by relevant terms and conditions.





  1. We process information about you in accordance with our privacy policy. By using our service, you consent to such processing and you warrant that all data provided by you is accurate. For more information Email





  1. We warrant to you that any Product purchased from us is of satisfactory quality and reasonably fit for all purposes for which products of the kind are commonly supplied.
  2. We will not accept responsibility for a failure to comply with specific care instructions stated in the Product or within the Product’s packaging.
  • Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
  1. This does not include or limit in any way our liability:
  • (a) for death or personal injury caused by our negligence;
  • (b) under section 2(3) of the Consumer Protection Act 1987;
  • (c) for fraud or fraudulent misrepresentation; or
  • (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  1. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
  • (a) loss of income or revenue;
  • (b) loss of business;
  • (c) loss of profits or contracts;
  • (d) loss of anticipated savings;
  • (e) loss of data; or
  • (f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause 15.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 15.1 or clause 15.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 15.5.
  1. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.




  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
  2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
  • (a) strikes, lock-outs or other industrial action;
  • (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • (e) impossibility of the use of public or private telecommunications networks; and
  • (f) the acts, decrees, legislation, regulations or restrictions of any government.


Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.



“Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and we are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.



  1. Notices


  1. All notices given by you to us must be given to Morts and More. We may give notice to you using the email or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.


  1. Transfer of rights and obligations


  1. The contract between you and Morts and More is binding on you and Morts and More and on our respective successors and representatives
  2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
  • We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.



  1. 1 Severance
  2. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.


  1. Waiver
  2. No waiver by Morts and More shall be construed as a waiver of any proceeding or succeeding breach of any provision.


  1. Entire Agreement
  2. We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


  1. Our Right to Vary these Terms
  2. We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receiving the Products).


  1. Law
  2. These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the Courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Courts of England and Wales.